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      When will I get my order?
      • It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on  your location, but can be estimated at 3-10 business days.
      Where will my order ship from? 
      • We have our own storage facility in Cainta Rizal and a 3rd party fulfillment in Metro Manila.

      Will I be charged customs for my order? 

      • No, all our products are shipped locally.

      My order should be here by now, but I still don't have it. What should I do? 

      Before getting in touch with us, please help us out by doing the following: 

      • Check your shipping confirmation email for any mistakes in the delivery address. 
      • Use your tracking number to track your package. 
      • Stop by your neighbors in case the courier left the package with them.    

      PRO TIPS:

      1. If you're expecting a home delivery and you know you won't  be home to accept it, use an address where you know you'll be!
      2. If the shipping address was correct, and the package wasn't left at your  neighbor’s, get in touch with us at support@musicerowarehouse.com with your order number.   If you did find a mistake in your delivery address, we can send you a replacement order, but  shipping will be at your own cost.