When will I get my order?
- It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated at 3-10 business days.
- We have our own storage facility in Cainta Rizal and a 3rd party fulfillment in Metro Manila.
Will I be charged customs for my order?
- No, all our products are shipped locally.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Use your tracking number to track your package.
- Stop by your neighbors in case the courier left the package with them.
- If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
- If the shipping address was correct, and the package wasn't left at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.